FAQ
Do you offer any guarantees on your jewellery?
Yes, we offer a lifetime guarantee on the metal of all our jewellery pieces.
What if my jewellery needs repairs?
We offer repairs for free or at a minimal cost, depending on the nature of the repair.
Can I exchange my old jewellery at your store?
Absolutely! We accept exchanges of old jewellery. Visit our store or contact us for more details on the exchange process.
Do you offer delivery services?
Yes, we can deliver your jewellery to your doorstep. However, please note that this might incur an additional cost.
Is your jewellery hallmarked?
Yes, all our jewellery pieces come with hallmarking to ensure authenticity and quality.
What are your operating hours?
We’re open from Monday to Saturday, 10 am till 6 pm.
Is there any additional cost for hallmarking?
No, hallmarking is included in the price of our jewellery. We believe in transparency and ensuring the best quality for our customers.
How long does delivery take after an order is placed?
Delivery times may vary based on location and availability. Once you place an order, we’ll provide you with an estimated delivery date.
How can I track my delivery?
Once your order is shipped, we will provide you with a tracking number via email or SMS, which you can use to track your delivery.
Is there a return policy?
Yes, we have a return policy in place. Please refer to our “Return Policy” section on the website for more details.
Do you offer custom jewellery designs?
Yes, we do offer custom design services. Contact us to discuss your requirements, and our team of designers will assist you in bringing your vision to life.
How do I know if a piece of jewellery is available in stock?
You can check the availability of any item directly on our website. If you have further questions, feel free to contact our customer service.
Do you have a physical store location?
Yes, we do have physical stores in Koswatta and Athurugiriya. You can visit us from Monday to Saturday, 10 am till 6 pm. Our address and directions can be found on the “Contact Us” page.
What materials are used in your jewellery?
Our primary material is gold, and we guarantee its authenticity. Some pieces might also incorporate precious and semi-precious stones.
How do I care for my gold jewellery?
Gold jewellery requires minimal maintenance. We recommend keeping your jewellery in a soft pouch or box when not in use, and occasionally cleaning it with a soft cloth.
Is it safe to wear my jewellery every day?
Yes, our gold jewellery is designed for durability and can be worn every day. However, be cautious around chemicals or abrasive surfaces.
Can I get my jewellery resized?
Certainly! We offer resizing services. Depending on the design, resizing can be done for free or at a minimal charge.
Do you offer gift wrapping?
Yes, we do offer gift wrapping services. Let us know at the time of purchase if you would like your item gift-wrapped.
How do I know the current price of gold on your website?
We update gold prices regularly on our website. You can find the current price on our homepage or under the “Gold Rate Today” section.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and several online payment methods. Please refer to our “Payment Methods” section for detailed information.
Is my personal information secure when I make a purchase?
Absolutely. We prioritize the security of our customers’ information. Our website is encrypted, and we follow stringent data protection guidelines.